frequently asked questions

What is an escape room?

An escape room is an interactive, puzzle-solving adventure game where you and your team are “locked” in a themed room and must solve a series of clues and puzzles to escape before time runs out. Think of it as a real-life adventure where you are the hero of the story!

How many people can play in a room?

Most of our rooms are designed for 2 to 8 players, but the ideal group size is 4 to 6 people. If you’re planning a larger group or a special event, we can accommodate you with multiple rooms or private bookings—just give us a call!

How long do the games last?

Each escape room experience lasts 60 minutes. We recommend arriving 15 minutes before your scheduled time to sign in and get a brief overview of the game.

What should I bring?

All you need to bring is your brain! We’ll provide everything else. There’s no need to bring phones, books, or tools—just your team spirit and a sense of adventure.

Are the rooms suitable for kids?

Yes! We offer a variety of rooms that are fun and safe for kids, but we recommend players be at least 7 years old to participate. If you’re planning a family outing or bringing younger kids, our staff can help you choose the best room for your group.

What happens if we don’t escape in time?

Don’t worry! If you don’t manage to escape before time runs out, we’ll let you know how close you came, and you’ll walk away with some fun memories (and maybe a new appreciation for puzzles!).

Is there a dress code?

There’s no specific dress code, but we recommend wearing comfortable clothing and shoes.

How do I book a room?

You can book a room online through our website or by giving us a call. We recommend booking in advance to guarantee your preferred time slot, especially on weekends or holidays.

Can we play multiple rooms in one visit?

Absolutely! If you’d like to play multiple rooms, just let us know, and we can schedule back-to-back sessions. Our team will help coordinate your time so you can enjoy as many adventures as possible!

Is there a time limit on how long I can stay in the room?

You have 60 minutes to escape! We’ll start the clock once your adventure begins, and you’ll need to work quickly to solve all the puzzles before time runs out. If you need assistance during the game, our staff is always ready to provide hints.

What if I’m running late?

We recommend arriving at least 15 minutes before your booking time to ensure you’re ready for your adventure. If you’re running late, and you haven’t called or shown up, it gets canceled and there’s no refund.

Are there any age restrictions?

There are no upper age limits, and many of our visitors are adults or families. For younger players (under 7), some rooms may be too challenging or intense, so we recommend checking with us to ensure the experience will be suitable for your group. All participants under 15 years old must be accompanied by a paying adult.

What happens if I get stuck?

No worries! If you find yourself stumped, you can ask for hints from our game masters. We’re here to help, and we want you to enjoy the experience—if you need a nudge in the right direction, just let us know!

Can I cancel or reschedule my booking?

We understand that plans can change! We require at least 24 hours’ notice for any cancellations or rescheduling. Cancellations made within 24 hours may be subject to a cancellation fee. Please contact us directly for assistance with rescheduling.